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Customer Service

Locate participating doctors, hospitals, pharmacies, outpatient centers, labs, and more!

You may visit the websites or contact customer service to locate participating providers. Thank you for helping to conserve paper waste by using online services!


MEDICAL PLANS
  • Humana (Medical Plan)
    Knox County Group # 632556
    www.humana.com
    Customer service: 1-888-357-6767
  • CVS Caremark (Prescription Plan)
    Knox County Group #s 5182 (benefits Options 2 &3(
    5183 (benefit Option 1)
    www.caremark.com
    Customer service: 1-888-202-1654

DENTAL PLANS
  • Delta Dental
    Knox County Group # 7453-1001
    Enhanced PPO Option
    Preferred & Premier Providers
    www.deltadentaltn.com
    Customer Service:1-800-223-3104

    Notes:
    This dental plan includes the Premier & Preferred Delta networks.  However, you are free to see the dentist of your choice.  Dentists that are not in the Premier or Preferred networks may bill you for any amount over "reasonable and customary".

  • United Healthcare Dental
    Knox County Group# 710765
    In-Network Only (INO) Plan
    www.myuhcdental.com
    Customer Service: 1-877-816-3596

VISION PLAN
  • EyeMed Vision
    Knox County Group # 9854837
    www.eyemedvisioncare.com
    Customer service: 1-866-299-1358

FLEXIBLE SPENDING ACCOUNTS
  • Total Administrative Services Corporation (TASC)
    Medical and Dependent Care FSA and HRA Accounts
    These programs have debit cards.
    www.tasconline.com
    Phone:  1-800-422-4661
    Fax: 608-245-3623

EMPLOYEE ASSISTANCE PROGRAM
  • Deer Oaks EAP Services
    www.deeroaks.com
    Toll free 1-866-327-2400

    Notes:  Free and available for all active employees and family members regardless of health insurance coverage    

AFLAC
  • Mickey Rudder
    www.aflac.com
    Email: michael_rudder@us.aflac.com
    865-661-6404
    Fax number: 865-573-7731

    Notes:  AFLAC offers supplemental coverage for disability, accident, cancer, etc.

DEFERRED COMPENSATION
  • Security Benefit Deferred Comp. – 457
    Contact: Christine Dobbins
    www.securitybenefit.com
    Email:christine.dobbins@securitybenefit.com
    1-800-888-2461, ext. 3347

  • Nationwide Deferred Comp.- 457
    Wayne Sellars
    www.nationwide.com              
    865-966-6486 (local rep)
    1-877-NRS-FORU

    Notes:   Deferred Compensation is an additional way to save for retirement and can be payroll deducted.  We have two providers, Security Benefits & Nationwide.

RETIREMENT & PENSION BOARD

ASI COBRA
  • Benefits Connection
    Toll free: 1-877-388-8331

  • Please contact ASI COBRA regarding your COBRA billing.
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Benefits

City County Building
400 Main Street
Suite 345
Knoxville, TN 37902

Phone: 865-215-3800
Fax: 865-215-2474

Hours:
Monday - Friday
8:00 am - 4:30 pm
Department Email