Knox County Tennessee

What’s New in 2022

To watch a video on all the new changes and additions to Knox County’s benefits in 2022 click here.

All changes and additions will be effective January 1, 2022.


There will be NO premium increases for medical/pharmacy coverage on Options 1, 2 or 3.

In 2022, you will have the option to choose the provider network you want to use (you may only choose one):

  • Network S – Options 1, 2 and 3
  • Network P – Option P

Please Note: Option P coverage mirrors Option 2 in Network S. Option P does have a higher premium due to the fact that the discounts offered in Network S are not offered in Network P and the costs for services are generally higher in that network.

Medical/Pharmacy premiums for 2022:

Be sure to verify which network your providers are in before making a decision. For a full list of providers, please visit

*If you are happy with your current providers in Network S, there is no need to choose Option P.

Most providers in the East TN region are in Network S. However, Option P does allow you to use Tennova North Medical Center and Turkey Creek Medical Center as in-network hospital facilities. All other hospital facilities in Knoxville are in Network S.


2022 premiums for the standard dental plan will remain the same. Premiums for the high dental plan will increase slightly. Here are the new rates for the high dental plan:

One of the most exciting additions to our wellness initiative is HealthJoy. They offer so many great benefits at the palm of your hand: From telemedicine and virtual behavioral therapy sessions to 24/7 access to the healthcare concierge. They also offer prescription savings and medical bill reviews along with a benefits wallet that provides access to benefits cards with personalized information about your deductibles. This service is completely free to all benefits-eligible team members and their dependents even if they are not using the health plan. The medical and behavioral health consultations have a $0 copay, and they offer unlimited visits. HealthJoy is a great alternative to the ER and urgent care for non-emergency conditions.

Starting January 1, 2022, telemedicine and virtual behavioral therapy can be accessed by calling (877) 500-3212 or by downloading and accessing the HealthJoy mobile app. Unlike telemedicine where a provider is available in a matter of minutes, virtual behavioral therapy sessions are usually booked 2-3 days out depending on provider availability.

Please note: Telemedicine through HealthJoy will replace PhysicianNow through BCBST in 2022.

For more information, click here.

We will also be introducing a new fitness streaming service through Corporate Fitness Works. They provide 24/7 access to 400+ on-demand and live-stream videos that includes virtual fitness classes, healthy cooking videos, and other health educational content. This service offers convenience and flexibility for our team members to exercise anywhere at any time, and it is FREE to all benefits-eligible team members. Login information will be sent to your primary email address before the service goes live in January. For more information, click here.

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City County Building
400 Main Street
Suite 360
Knoxville, TN 37902

Phone: 865-215-3800
Fax: 865-215-2474

Monday - Friday
8:00 am - 4:30 pm
Department Email