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Knox County Tennesee

Customer Service


Locate participating doctors, hospitals, pharmacies, outpatient centers, labs, and more!


You may visit the websites or contact customer service to locate participating providers. Thank you for helping to conserve paper waste by using online services!

 

MEDICAL PLANS
  • Cigna HealthCare  
    Knox County Group # 3205660
    www.cigna.com
    Customer Service: 1-800-244-6224        
    Notes:  The CIGNA website is a great resource and even allows you to search your co-pay amount on RX drugs


DENTAL PLANS

  • Delta Dental
    Knox County Group # 7453-1001
    Enhanced PPO Option
    Preferred & Premier Providers
    www.deltadentaltn.com
    Customer Service:1-800-223-3104

    Notes:
    This dental plan includes the Premier & Preferred Delta networks.  However, you are free to see the dentist of your choice.  Dentists that are not in the Premier or Preferred networks may bill you for any amount over "reasonable and customary". 

  • United Healthcare Dental
    Knox County Group# 710765
    In-Network Only (INO) Plan
    www.myuhcdental.com
    Customer Service: 1-877-816-3596

VISION PLAN

  • Spectera Vision 
    Knox County Group # 6068
    www.spectera.com
    Customer Service: 1-800-638-3120
    Go to the Spectera website to locate participating providers. 

Notes:  Spectera does not issue ID cards.


FLEXIBLE SPENDING ACCOUNTS
  • Fringe Benefit Management Company
    Medical and Dependent Care FSA
    Both options have Debit Cards
    www.myfbmc.com
    Phone: 1-800-342-8017
    Fax:  1-866-923-6318

EMPLOYEE ASSISTANCE PROGRAM

  • Cariten Assist EAP
    www.cariten.com
    865-531-4500

    Notes:  Free and available for all active employees and family members regardless of health insurance coverage    

     AFLAC

  • Tom O'Brian
    www.aflac.com
    Email:  Thomas_obrian@us.aflac.com
    865-692-3522 ext.206 (local rep)            
    1-800-992-3522

    Notes:  AFLAC offers supplemental coverage for disability, accident, cancer, etc.

DEFERRED COMPENSATION

  • Security Benefit Deferred Comp. – 457
    Contact: Harold Tompkins, CLU, ChFC
    www.securitybenefit.com
    Email: harold.tompkins@securitybenefit.com
    800-296-9891

  • Nationwide Deferred Comp.- 457
    Wayne Sellars
    www.nationwide.com              
    865-966-6486 (local rep)
    1-877-NRS-FORU

    Notes:   Deferred Compensation is an additional way to save for retirement and can be payroll deducted.  We have two providers, Security Benefits & Nationwide.

KNOX COUNTY BENEFITS STAFF (Human Resources)


RETIREMENT & PENSION BOARD


COBRA

  • Ceridian/COBRAServe
    Toll free: 1-800-877-7994

  • Please contact Knox County Benefits Staff with questions regarding COBRA