Mission Statement
The Knox County Health Department is committed to promoting public health practices that safeguard and improve quality of life.
Quality Policy
To provide quality care and services that meet priorities or exceed public expectation.
Guiding Principles
- We will utilize each encounter as an opportunity to improve quality of life.
- Every employee is responsible for continuous quality improvement.
People Policy
To promote Teamwork and Unity of Purpose.
Guiding Principles
- We believe that employees working together as "all one team" create and foster a spirit of cooperation that encourages open communication and sharing of ideas.
- The Knox County Health Department is committed to quality leadership, employee development, and the recognition of everyone in the organization.
- The Knox County Health Department will create a work culture that promotes compassion, integrity, mutual support, and trust.
Service Policy
To Assure Customer Satisfaction.
Guiding Principles
- Commitment to safeguarding the health of our community through health education, preventive health, and environmental health services.
- Assessment of community health status through health surveillance programs.
- Development and maintenance of effective community partnerships that address health needs.
- Promotion of community environment that supports healthy lifestyles.
- Provision of quality centered services with simple, direct, and coordinated approach.
- Measurement of customer satisfaction will be continually monitored and improved.
- Training of staff will be on-going to ensure that employees have the knowledge and skills to meet customer needs.
Resource Policy
To consider quality, not just price.
Guiding Principles
